H-E-B Opens New Processing Center in San Antonio

Effective September 15^th, 2025, all carriers arriving to the San Antonio Floral (201), Combo Produce (203), and Seasonal (507) warehouses on the San Antonio campus should check in at the Processing Center at 5863 Rittiman Road, San Antonio, Texas 78218. The new Processing Center is intended to improve the driver experience by providing additional parking and new driver amenities.

Impacted Facilities:

• San Antonio Floral Retail Support Center (201)
• San Antonio Combo and Produce Retail Support Center (203)
• San Antonio Seasonal retail Support Center (507)

Transition Plan:
Carriers can begin using the Processing Center effective September 15. Gate Coordinators will answer driver questions during the transition and will direct carriers that arrive at the wrong gate to the Processing Center.

Supplier Actions:

• Review this document carefully and share with carriers delivering to H-E-
• Update all applicable systems with the new
• Inform carriers they are expected to check in as close to their appointment time as A carrier may check in up to 2 hours before appointment, but no later than 30 minutes past the appointment time.
• If direct communication to deliver to an offsite has been communicated previously, please do not make any changes.

Warehouses Locations and DUNS:

Entering:
To check in for delivery to the San Antonio Frozen, PDC, or manufacturing facilities:

• Follow I-35 South, exit Rittiman Road and turn east onto Rittiman
• Entry to the Processing Center is on the left-hand
• The driver will need to be within the 2-hour window and no later than 30 minutes past appointment time for checking in, park in the designated area, and walk to Processing Center to be checked in.
• When a door is available the driver with receive either a text message, if using C3 Hive, or a phone call with next steps.

Exiting:
The driver will exit the designated staging area by proceeding to the exit lane. If a driver has any questions prior to exiting, they will need to walk into the processing center.

Questions and Communication
For questions, please reach out to the H-E-B Inbound team at appointments@heb.com.