H-E-B has once again been recognized as the top grocery store in the United States by dunnhumby, a customer data science company based in the United Kingdom. This marks the third consecutive year the Texas-based grocer has claimed the top spot in dunnhumby’s Retailer Preference Index (RPI).
“In the last three years, H-E-B has separated itself from the rest of the top five due to their superior ability to deliver a combination of better savings, quality, shopping experience and assortment,” states a dunnhumby press release.
The RPI evaluates grocery retailers based on a combination of customer satisfaction, perception, and financial performance. Joining H-E-B at the top are New England-based Market Basket and Costco, which round out the top three. Other noteworthy retailers in the top 15 include Aldi at No. 5, Amazon at No. 6, Trader Joe’s at No. 7, and Walmart at No. 11.
“Since releasing the first U.S. Grocery RPI eight years ago, retailers and shoppers have weathered COVID, supply chain disruptions, agricultural shortages due to climate impacts, and a prolonged period of high food inflation that have reshaped shopping behavior and how Americans perceive the grocery retail environment,” said Matt O’Grady, dunnhumby’s president of the Americas. “Clients across the grocery retail sector understand that market success is dependent upon saving shoppers money and implementing innovative pricing technologies to maintain their customer base.”
This isn’t the only accolade for H-E-B. Last year, the company tied for first in the American Customer Satisfaction Index, further solidifying its reputation as a leader in the grocery industry.
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