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KeHE Updates February 2025

Introducing KeHE GOODNESS GURU™ AI CHATBOT
KeHE announced their innovated tool the KeHE Goodness Guru™ chatbot.  This tool is your new AI-powered chatbot designed to provide instant support via the KeHE portal.  You can expect to get quick answers on processes, portal functionality, and fees.  This will streamline communications for faster issue resolution.  The anticipated Go-Live date is January 24th, 2025. 

Payment Hold Release by DC at KeHE Foods
To help ease cash flow challenges for new and small suppliers, KeHE is implementing a new process. Starting January 6th, 2025, payment holds will be released at the distribution center (DC) level instead of the enterprise level. This change will help suppliers gain traction regionally and support their growth.

This update will apply to new suppliers (with an ESN created) after the go-live date.

KeHE Extra Performance (EP) Processing Fee Update
KeHE is adjusting its EP processing fee structure to better align with current market conditions. EP transactions, such as retailer advertising, in-store demos, and slotting, are processed by KeHE, acting as the intermediary between retailers and suppliers.

Since 2017, the cost of processing these transactions has increased, leading to the need for an update. While the percentage fee will remain the same, the minimum and maximum fee amounts will be adjusted.

Effective Date: January 6th, 2025, for any EP processed on or after this date.

KeHE is Introducing GBB 2.0 (Good Better Best Scorecard)
KeHE announced the upcoming launch of GBB 2.0, an updated version of the GOOD-BETTER-BEST scorecard. Originally introduced in 2016, the GBB scorecard helps retailers identify the most productive brands and products for their stores.

  • GBB 2.0 features updated terminology, a refined methodology, and a new Performance metric designed to enhance the retailer experience and operational excellence. 

  • The updated scorecard will be available in CONNECT Supplier and CONNECT BI dashboards soon. Keep an eye out and we’ll update you!

Learn more about the new scoring methodology, benefits, and CONNECT Supplier Portal visuals

 

 

Updated KeHE Supplier Technology Guide – New EDI Requirements
Effective 12/20/24, KeHE is requiring suppliers to use (7) Core EDI documents:

  1. EDI 850 – Purchase Order Request (Outbound to Suppliers)  
  2. EDI 860 – Purchase Order Change/Replace (Outbound to Suppliers)  
  3. EDI 855 – Purchase Order Acknowledgements (Inbound from Suppliers) 
  4. EDI 856 – Advanced Shipping Notification (Inbound from Suppliers) 
  5. GS1/UCC128 Label (Inbound from Suppliers) 
  6. EDI 810 – Purchase Order Invoicing (Inbound from Suppliers) 
  7. EDI 812 – Credit Memo (Outbound to Suppliers) 

This change will support your business and your relationship with KeHE. By becoming EDI-compliant, Suppliers will unlock multiple direct benefits, including: 

  • Streamlined and Automated Supply Chain Communications: Proactively identify and resolve discrepancies that currently trigger UDR, ensuring smoother operations. 
  • Reduced Manual Efforts and Increased Accuracy: Minimize manual intervention, leading to more precise and efficient processes. 
  • Enhanced Operational Efficiencies: Optimize your supply chain for better performance, reducing delays and improving overall productivity. 

Category Management Team Update
KeHE announced the two additions to the Fresh Category Management team!  Kristi Pilson, Category Manager will oversee Cheese and Charcuterie.  Elizabeth Copeland, Associate Category Manager, will oversee Specialty Non-Cheese and Food Service. 

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