Publix continues its reign as a customer service leader, securing the top spot on Newsweek’s 2023 America’s Best Customer Service list in the supermarket category for an impressive sixth consecutive year. Publix’s commitment to treating customers with the utmost care remains unwavering, as emphasized by Maria Brous, Publix Director of Communications, who stated, “One of Publix’s founding principles is treating our customers like royalty. Over 92 years later, we still pride ourselves on providing premier customer service. Being recognized on this list is a testament to our associates’ dedication to serving our customers.”
The rankings on this list are determined by Newsweek through a survey of over 30,000 U.S. customers. These customers were asked about their likelihood to recommend companies to friends and family, and their evaluations covered crucial areas, including the quality of communications, professional capability, range of services, customer focus, and accessibility. Publix’s consistent recognition highlights its commitment to delivering exceptional service to its valued customers.
Founded in 1930 by George Jenkins, the first Publix store was known for its innovative features like air conditioning, fluorescent lighting, and electric eye doors. Over time, Publix expanded throughout Florida and eventually the Southeast, focusing on clean stores, friendly service, and quality merchandise. Today, Publix has grown to over 1,300 supermarkets while maintaining its original commitment to treating employees and customers like family.